Improve:

• Restrict lead and ticket deletion by pipeline/stage in CRM and Aqari Helpdesk.
• Reorganize Aqari, CRM, and CSAT reports under clearer, dedicated report menus.

Fix:

• Lower the default unpaginated conversation limit and fix ordering in WhatsApp conversations.
• Cap the size of the lead list sent to the browser to prevent slow loads.
• Add savepoints and advisory locks around Firebase sync and login-status writes to prevent lock contention.
• Fix commission computation incorrectly using elevated permissions when reading CRM leads.
• Retry WhatsApp conversation lookups automatically on database serialization conflicts.
• Restrict the hidden SLA color column to the SLA group.
• Serialize concurrent lead-claim requests to prevent two agents from claiming the same lead.

Improve:

• Log sent document-distribution emails to the chatter for traceability (ss_injaz_doc_distribution).
• Remove duplicate server actions from the helpdesk and CRM survey modules.
• Improve the CSAT dashboard's survey-sent search.

Fix:

• Stop a WebSocket widget from leaking event handlers.
• Isolate risky WhatsApp automation database writes with savepoints so one failure can't roll back unrelated work.
• Fix document distribution email rendering and add the missing HTML body.
• Allow the manual survey send action to run on multiple tickets at once.
• Fix the manual survey button and smart-button display on helpdesk and CRM tickets.
• Fix survey search permissions for non-admin users.

Improve:

• Grant all internal users the SLA user group by default (ss_sla_base).
• Reorganize navigation: rename the CRM root menu to "Procedures", group Aqari reports under a shared "Aqari Reports" menu, add a date-filter wizard for the CSAT report restricted to a CSAT manager group, rename the Helpdesk "Super Admin Dashboard" to "Aqari CS Performance", hide unused Sales/Project/Expenses app menus, and restrict the Timers menu to timer managers only.

Fix:

• Fix a WhatsApp build issue in aqari_whatsapp.
• Resolve PayTabs payment errors, WhatsApp webhook timeouts, and database serialization storms under load.
• Add a missing access record for the CSAT dashboard wizard.

New Customer Satisfaction Survey

• Automated customer satisfaction surveys via WhatsApp and Email.
• Configurable scheduling, resend logic, and business hours.
• Automatic recording of customer ratings and feedback on CRM leads.
• Manager notifications for low ratings and built-in survey analytics.

New Automatic Document Distribution

• Automatic delivery of Title Deeds and DLD Receipts after procedure completion.
• Email and WhatsApp delivery with automatic retry for failed attempts.
• Complete delivery logs and audit trail for every document sent.

New AQARI Performance Dashboard

• Interactive Helpdesk dashboard with live KPIs and operational metrics.
• Agent performance, SLA monitoring, CSAT analytics, and AI insights.
• Live queue monitoring and Excel export for reporting.

New (WHATSAPP AGENTIC AI)

• Added a Selectable Service List, allowing customers to choose a service from a list instead of typing the service name when starting a new request.
• Added Selfie + ID Verification, where the bot captures a selfie once and matches it against the ID document to verify the customer's identity.
• Added Global Phone Number Support, accepting phone numbers from all country codes while preferring UAE numbers and requesting confirmation for non-UAE numbers before processing.
• Added Original Document Names, so uploaded files display their original filenames instead of numeric codes.

Improvements (WHATSAPP AGENTIC AI)

• Continuous Follow-Up, The AI now maintains ticket and conversation context, allowing customers to continue status requests without restarting the conversation or receiving a new welcome message.
• Multiple Service Requests, The AI can now recognize and process multiple service requests in a single message, handling each request sequentially without asking customers to select a service again.
• Improved Voice Input Handling , Enhanced voice message processing for smoother, faster, and more accurate speech recognition, providing more reliable voice interactions.

New Features (WHATSAPP AGENTIC AI)

• Prevent Ticket Rollback & Gemini Hang Using Savepoints and UI-Configurable Timeout to Avoid Data Loss

New Features (WHATSAPP AGENTIC AI)

• Trustees can now mute new WhatsApp ticket emails from their contact.

New Features (AQARI)

• Added Bank Transfer as a new payment option alongside the existing Online Payment method.
• Added support for uploading payment proof attachments (e.g., bank transfer receipts) directly within the payment wizard.
• Added a Payment Method field on the helpdesk ticket to clearly display how the payment was submitted.
• Added a dedicated Payment Journals configuration section in AQARI Helpdesk Settings for managing bank payment journals.

Improvements (AQARI)

• Bank Transfer payments are now automatically registered and validated against the configured bank payment journal upon confirmation.
• Uploaded payment attachments are automatically linked to the related helpdesk ticket, providing a centralized record of payment documentation.
• The existing Online Payment flow remains unchanged, ensuring full backward compatibility with the current payment link process.
• Improved payment tracking by making both the selected payment method and uploaded payment documents visible directly from the helpdesk ticket.

New Features

• Added a dedicated portal page displaying DLD process timing metrics for CRM leads.
• Displays real-time duration spent in the Call Customer (Waiting), Arrived, and Sent to DLD (Endorsing) stages.
• Added a rejection reason history log, displayed as notes within the portal.
• Added a new dashboard card on the My home page for quick access to the report.

Improvements

• Stage target times (KPIs) are now automatically sourced from the system's SLA policies, ensuring portal metrics remain synchronized with configured service targets.

New Features

• Helpdesk Bulk Tickets Logic
  • Added dedicated bulk ticket handling logic.
  • Introduced a Custom Invoices notebook page for bulk ticket invoice management.
  • Made Procedure Number optional and hidden for bulk tickets (both on the form and the close ticket wizard).
• Helpdesk Custom Payments Logic
  • Added complete custom payment workflow with automatic payment link generation and dispatch.
  • Introduced the Ticket Payment QR Wizard (model, views, actions, and security access).
  • Added QR code generation for custom payments.
  • Added a copy-to-clipboard widget for generated payment URLs.
  • Moved custom payment QR buttons to the button box for better accessibility.
  • Reordered the payment wizard to display the QR code at the end.

Improvements

• Added automatic payment link sending for custom payments, matching the standard and bulk payment flows.
• Added a dedicated Custom Invoices notebook page to improve invoice organization.
• Improvements to the changelog UI