New

WhatsApp Agentic Bot new features

• Track ticket status using the ticket reference number.
• View all tickets associated with the authenticated user.
•  Automatically receive the ticket reference number when a new ticket is created.
• Document name validation ensures uploaded document names match the client's registered name, improving data accuracy and reducing submission errors.
• Human-in-the-loop conversation handover retains chat history from the human agent period (AI mode off) to ensure seamless continuity when switching back to AI mode on.
• Ticket creation email update includes a conversation URL in each email when a new ticket is created for easy access to the chat history.

Improved

WhatsApp Agentic Bot enhancements

• Natural, human-like conversations.
• Improved context awareness and response quality.

Fixed

WhatsApp Agentic Bot fixes

• Service cost validation ensures each service uses the correct updated price from Odoo, keeping pricing consistent across all users.

Fixed

WhatsApp Agentic Bot fixes

• WhatsApp attachment handling now correctly processes multiple files sent simultaneously in the same conversation, preventing attachments from being dropped.