Fix:

• Restrict new-ticket email notifications to AI-created helpdesk tickets only.
• Prevent duplicate invoice creation when a Custom Payment is submitted repeatedly in CRM.
• Revert a WhatsApp ticket-build status change and restore the stable authentication dependency for WhatsApp agent modules.

Fix:

• Correct the WhatsApp ticket-submission endpoint to report accurate build status.
• Log survey feedback messages as internal notes instead of comments across Helpdesk, CRM, and WhatsApp survey modules.

Improve:

• Add a service-category filter to the Helpdesk dashboard and deploy the latest dashboard build.

Improve:

• Deploy the latest Aqari WhatsApp build to Live.

Fix:

• Resolve CSAT dashboard issues caused by a prior merge.
• Align the "Surveys Sent" metric with the actual registered-survey count.
• Restore the public survey display route.
• Stop WebSocket/discuss-channel conflicts that were silently dropping inbound WhatsApp messages and agent replies.

Fix:

• Fix duplicate attachments created by overlapping appointment-submission requests.

Add:

• Add a WhatsApp responsiveness SLA with drill-down dashboard reporting.

Fix:

• Resolve serialization, durability, and reporting bugs identified during code review across the WebSocket bridge, SLA WhatsApp, dashboard, and survey modules.

Improve:

• Add Arabic translations and sync survey templates with production content.
• Fix optional feedback-comment text translation in surveys.

Fix:

• Fix a database migration that was crashing the module upgrade.
• Harden database contention handling on high-traffic tables and fix a dashboard logo 404.
• Resolve WhatsApp message loss, dropped participants, PII appearing in logs, and long-running Firebase sync transactions.

Improve:

• Grant the CRM survey wizard access to the base system group.
• Scope Helpdesk dashboard queries to the configured Aqari WhatsApp gateway.
• Reorganize the CSAT dashboard menu under Surveys.

Fix:

• Fix a false "survey failed" error and show sent survey emails in the chatter.
• Stop the WhatsApp gateway setting from resetting to off on page reload.
• Fix Geidea payment session-id handling in both the payment API call and the redirect form.
• Resolve WhatsApp message serialization conflicts and add webhook dead-letter replay for missed events.
• Add a database savepoint before sending WhatsApp templates by phone number.
• Remove a broken menu icon reference from the CSAT dashboard.

Improve:

• General refinements to the Helpdesk dashboard and WhatsApp SLA modules.
• Hide the Send Email/SMS buttons in CRM.

Fix:

• Fix stale-cursor authentication errors (401) after long idle periods.
• Fix a WebSocket cron state race condition and improve Firebase write retry handling.
• Fix fold-state conflicts that were aborting WebSocket requests.
• Fix the WhatsApp SLA pickup-time metric always computing as zero.