New (WHATSAPP AGENTIC AI)

• Added a Selectable Service List, allowing customers to choose a service from a list instead of typing the service name when starting a new request.
• Added Selfie + ID Verification, where the bot captures a selfie once and matches it against the ID document to verify the customer's identity.
• Added Global Phone Number Support, accepting phone numbers from all country codes while preferring UAE numbers and requesting confirmation for non-UAE numbers before processing.
• Added Original Document Names, so uploaded files display their original filenames instead of numeric codes.

Improvements (WHATSAPP AGENTIC AI)

• Continuous Follow-Up, The AI now maintains ticket and conversation context, allowing customers to continue status requests without restarting the conversation or receiving a new welcome message.
• Multiple Service Requests, The AI can now recognize and process multiple service requests in a single message, handling each request sequentially without asking customers to select a service again.
• Improved Voice Input Handling , Enhanced voice message processing for smoother, faster, and more accurate speech recognition, providing more reliable voice interactions.

New Features (WHATSAPP AGENTIC AI)

• Prevent Ticket Rollback & Gemini Hang Using Savepoints and UI-Configurable Timeout to Avoid Data Loss

New Features (WHATSAPP AGENTIC AI)

• Trustees can now mute new WhatsApp ticket emails from their contact.

New Features (AQARI)

• Added Bank Transfer as a new payment option alongside the existing Online Payment method.
• Added support for uploading payment proof attachments (e.g., bank transfer receipts) directly within the payment wizard.
• Added a Payment Method field on the helpdesk ticket to clearly display how the payment was submitted.
• Added a dedicated Payment Journals configuration section in AQARI Helpdesk Settings for managing bank payment journals.

Improvements (AQARI)

• Bank Transfer payments are now automatically registered and validated against the configured bank payment journal upon confirmation.
• Uploaded payment attachments are automatically linked to the related helpdesk ticket, providing a centralized record of payment documentation.
• The existing Online Payment flow remains unchanged, ensuring full backward compatibility with the current payment link process.
• Improved payment tracking by making both the selected payment method and uploaded payment documents visible directly from the helpdesk ticket.

New Features

• Added a dedicated portal page displaying DLD process timing metrics for CRM leads.
• Displays real-time duration spent in the Call Customer (Waiting), Arrived, and Sent to DLD (Endorsing) stages.
• Added a rejection reason history log, displayed as notes within the portal.
• Added a new dashboard card on the My home page for quick access to the report.

Improvements

• Stage target times (KPIs) are now automatically sourced from the system's SLA policies, ensuring portal metrics remain synchronized with configured service targets.

New Features

• Helpdesk Bulk Tickets Logic
  • Added dedicated bulk ticket handling logic.
  • Introduced a Custom Invoices notebook page for bulk ticket invoice management.
  • Made Procedure Number optional and hidden for bulk tickets (both on the form and the close ticket wizard).
• Helpdesk Custom Payments Logic
  • Added complete custom payment workflow with automatic payment link generation and dispatch.
  • Introduced the Ticket Payment QR Wizard (model, views, actions, and security access).
  • Added QR code generation for custom payments.
  • Added a copy-to-clipboard widget for generated payment URLs.
  • Moved custom payment QR buttons to the button box for better accessibility.
  • Reordered the payment wizard to display the QR code at the end.

Improvements

• Added automatic payment link sending for custom payments, matching the standard and bulk payment flows.
• Added a dedicated Custom Invoices notebook page to improve invoice organization.
• Improvements to the changelog UI

New

WhatsApp Agentic Bot new features

• Track ticket status using the ticket reference number.
• View all tickets associated with the authenticated user.
•  Automatically receive the ticket reference number when a new ticket is created.
• Document name validation ensures uploaded document names match the client's registered name, improving data accuracy and reducing submission errors.
• Human-in-the-loop conversation handover retains chat history from the human agent period (AI mode off) to ensure seamless continuity when switching back to AI mode on.
• Ticket creation email update includes a conversation URL in each email when a new ticket is created for easy access to the chat history.

Improved

WhatsApp Agentic Bot enhancements

• Natural, human-like conversations.
• Improved context awareness and response quality.

Fixed

WhatsApp Agentic Bot fixes

• Service cost validation ensures each service uses the correct updated price from Odoo, keeping pricing consistent across all users.

Fixed

WhatsApp Agentic Bot fixes

• WhatsApp attachment handling now correctly processes multiple files sent simultaneously in the same conversation, preventing attachments from being dropped.